Frequently Asked Questions
myBrightlink® General FAQs
Is this app secure?
Yes, this app securely holds your or your child’s Protected Health Information (PHI) using advanced encryption protocols to provide secure communications and prevent interferences. This means your information stays locked and protected on myBrightlink. If you have questions or concerns about our security, please reach out to [email protected].
Is it safe to connect with other families?
All users are Catalight Care Services clients. However, as with any online community, users should always use caution (i.e. do not share private information, home addresses, etc.) when communicating with newly acquainted individuals.
Who do I reach out to for tech support?
Please reach out to [email protected] for tech support.
Why don’t I see any events in my area?
The events listed in myBrightlink are pulled from existing events that meet our experts’ criteria throughout Central and Northern California. If your geographical area has no organizations hosting events, or if the events available in your area are not considered to be on theme to Behavioral Health Treatment, you may not see any events listed. If you have questions, or wish to provide feedback on an event you attended, please reach out to [email protected].
How can I find my friend or family member who is also using the app?
When you connect with other myBrightlink users, they will automatically be added to a list of connections that you can view at any time. To search for a specific friend or family member who is also using myBrightlink, you must do a search based on certain key profile attributes, such as location, age and number of children.
How do I share the articles on social media?
myBrightlink doesn’t support social sharing. Since this app is exclusively for Catalight Care Services clients, the content is geared just for you!
How do I report a bad interaction or concern with either my Clinical Case Manager or Catalight Care Services?
If you experience a negative interaction or have a concern with your Clinical Case Manager on the app, please contact our Customer Service department at 1-855-843-2476 or [email protected]. Your clinical experience is important to us, and our team will work diligently to resolve your issue.
How do I report a bad interaction or concern with another family on the myBrightlink app?
If you experience a negative interaction, harassment or misuse of the app with another family or individual you interact with on the myBrightlink app, please contact us at [email protected]. Your app experience is important to us, and our team will work diligently to resolve your issue.
Can I provide feedback on my or my child’s clinical services?
myBrightlink gives all users an opportunity to rate their clinical sessions. Using our simple star-rating system, you can easily let your care team know your thoughts. Have more in-depth feedback you’d like to share? Please contact [email protected].
myBrightlink Clinical Communications FAQs
What are the topics of conversation?
You and your child’s Clinical Case Manager, and any other Care Team Members included as part of your registration, can message each other directly on myBrightlink! Ask questions, gain insight and feel more connected to your treatment team than ever before.
Is this conversation part of the medical record?
Your conversation may become part of the medical record if it is directly related to your diagnosis, treatment and care. Conversations about scheduling or other administrative services would not fall into these categories.
Is this information secure and safe?
Absolutely! We have advanced security measures in place to ensure any conversations between you and your care team remain secure and confidential.
How quickly can I expect a response from my Clinical Case Manager?
You can expect a response from your Clinical Case Manager or another member of your Care Team to respond within 1-2 business days. If you need to speak to a member of your Care Team about an immediate issue (non-emergencies only), please call our Customer Service department at 1-855-843-2476 or call your Clinical Case Manager directly.
Can this be used for emergency services?
No. If you experience any type of medical or psychiatric emergency, call 9-1-1 immediately.
What are the benefits of this feature?
- You can easily connect with your Clinical Case Manager in a highly secure and confidential environment.
- You can view a comprehensive history of all conversations between you and your care team on myBrightlink.
- This tool can also reduce or eliminate the frequency of missed calls between you and your care team.