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Last Updated: January 24, 2024

Notice of Privacy Practices

Introduction

 This Notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

Understanding Your Health Information and the Health Record

 Medical and mental health treatment information and records are personal and private. Catalight Care Services is committed to protecting your health information. The medical and treatment information we create and maintain is known as Protected Health Information or PHI. We are required by Federal and State laws to protect the privacy of your medical information and obtain a signed authorization before we make certain disclosures.

Our Responsibility for Your Health Information

 Catalight Care Services is required to provide this Notice of our legal duties and privacy practices with respect to medical information. This Notice explains how we may legally use and disclose your protected health information and your rights regarding the privacy of your protected health information. We are required to follow all the terms of this Notice. Catalight Care Services will post and make the Notice available at all locations and online. Catalight Care Services reserves the right to change the provisions of this Notice and make it effective for all health information we maintain.

 For any questions or additional information, please contact Catalight Care Services’ Customer Service Department at (855) 843-2476.

Your Rights Related to Health Information

 Unless otherwise required by law, the health record is the physical property of the healthcare practitioner or facility where it is compiled. However, Patients/Clients and their legally authorized representatives have certain rights with respect to the information. To exercise any of the rights listed below, please contact Catalight Care Services’ Customer Service Department at (855) 843-2476.

 

Choose a representative You have the right to assign medical power of attorney or to have a legally authorized representative exercise these rights on your behalf and otherwise make choices about your health information.
Inspect or receive an electronic or paper copy of the medical record Upon request, you or your legally authorized representative may inspect and/or receive an electronic or paper copy of the medical records, billing records, and other records we use to make decisions about your care. We will provide a copy or a summary of your health information, usually within 30 days of your request. You also may ask us to forward a copy of your health information to a third party. A reasonable copying/labor charge may apply.
Revoke an authorization to share or disclose health information

At any time, you or your legally authorized representative may revoke a written authorization that allows us to use and disclose your protected health information. The revocation must be in writing. When we receive a revocation of authorization, we will stop sharing your protected health information. Such a revocation will not apply to any information that we have already shared in reliance on your authorization.

We are required by law to retain your medical treatment records, regardless of any authorization to use or share the information.

Request confidential communications You or your legally authorized representative may request to receive communications related to medical information and services in a confidential manner, and may request that contact be made in a specific way (e.g., phone, email, specific numbers or addresses to send information to, etc.). All reasonable requests will be honored.
Breach notification You have the right to receive notification of a breach of unsecured health information to the extent that it affects your personal health information.
Request to correct or amend paper or electronic health record

You or your legally authorized representatives may ask us to correct or amend protected health information about you that you believe is incorrect or incomplete. We may deny this request after providing a reason in writing within 60 days if we determine that the protected health information or record that is the subject of the request:

  • Was not created by us, unless you provide a reasonable basis to believe that the originator of the protected health information is no longer available to act on the requested amendment
  • Is not part of your medical or billing records
  • Is not available for inspection as set forth above; and/or
  • Is accurate and complete.
  • You do not have the right to have accurate information removed from your record. Any amendments will be an addition to, and not a replacement of, already existing records.
Ask to limit the information used and shared

You or your legally authorized representative may request restrictions on how we use or disclose certain health information for treatment, payment or operations.

If healthcare services are paid in full out-of-pocket, we will abide by a request to not share information about such services for the purposes of payment or operations with your health insurer unless otherwise required by law. We have and reserve the right not to agree to any other requested restriction on the use/disclosure of the information.

Receive a copy of this privacy notice You or your legally authorized representative may receive this Notice of Privacy Practices at the time of enrollment and at any other time by request.
Receive an accounting of disclosures of shared information

You or your legally authorized representative may request an accounting of all the times we have shared your health information with other persons or organizations for up to six years prior to the request. The accounting will identify to whom the information was shared and the purpose for sharing, except for disclosures made:

  • To carry out treatment, payment and healthcare operations;
  • To persons involved in your care or for other notification purposes as provided by law;
  • To correctional institutions or law enforcement officials as provided by law;
  • For national security or intelligence purposes;
  • Incidental to other permissible uses or disclosures; or
  • Involving only a limited data set (information where certain direct personal identifiers have been removed).
File a complaint for any perceived violation of privacy rights

Complaints may be filed for any perceived violation of your privacy rights by contacting Catalight Care Service’s Customer Service Department or the Department of Health and Human Services Office for Civil Rights. No retaliation will result from your making a complaint.

Complaints to Catalight Care Services may be filed with:

Catalight Care Services Support
Phone:  (925) 266-8500 or (855) 843-2476

Complaints to the Department of Health and Human Services may be filed with:
Office for Civil Rights Phone: (877) 696-6775

Website: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf

Your Choices Regarding to Your Health Information

 For certain health information, you or your legally authorized representative can choose what Catalight Care Services can share.

Both the right and the choice to decide when to allow sharing

You or your legally authorized representative have both the right and choice to tell us to:

  • Share information with family, close friends, or others involved in the care; and
  • Share information in disaster relief situations.

In the event that you or your legally authorized representative is not able to tell us your choice preference, we may share health information if we believe doing so is in your best interests.

Written authorization required prior to sharing You or your legally authorized representative must give us written authorization before we may share your information for the purposes of marketing, sale of your information for any purpose, or for most disclosures of your psychotherapy notes.

Typical Reasons That We May Use or Disclose Your Health Information

 Below are the most common instances when we may use or disclose your health information.

For treatment purposes

Our staff may use and share your health information with others (e.g., primary care doctors) in the provision, coordination, or management of your healthcare.

  • Example: A Catalight Care Services practitioner asks another practitioner about your overall health.
For healthcare operations

We may use and share your health information to run the organization and improve care.

  • Example: Using health information to identify what treatments are most effective in order to improve our services.
Billing for service

We may share your health information to bill and obtain payment from health plans or other entities, including for determinations of eligibility and coverage and other utilization review activities.

  • Example: Giving your information to your health insurance plan in order to obtain payment for services
For educational and training purposes

We may also disclose information for educational and training purposes. This information may be used in our ongoing effort to improve the quality and effectiveness of the healthcare and services we provide.

  • Example: Use your feedback to educate and train staff in order to continue providing quality services.
Contact for fundraising purposes We may contact you for our fundraising efforts unless you or your legally authorized representative has requested that you not be contacted.

Other Reasons We May Use or Disclose Your Health Information

 We are allowed or required to share your health information as follows after meeting any applicable laws.

Help with public health and safety issues

We may share your health information in certain situations for public health or safety, such as to:

  • Prevent the spread of disease;
  • Help with product recalls;
  • Report adverse reactions to medications;
  • Report suspected abuse, neglect, or domestic violence; and
  • Prevent or reduce a serious threat to anyone’s health or safety.
Research purposes We may use or share your information for health research.
Complying with law We will share information about you if state or federal laws require it, including with the Department of Health and Human Services to ensure compliance with federal privacy law.
Responding to lawsuits and legal actions We may share health information about you in response to a court or administrative order or in response to a subpoena.
Addressing workers’ compensation, law enforcement, health oversight, and other government requests

We may use or share your health information for:

  • Workers’ compensation claims;
  • Law enforcement purposes or with a law enforcement official;
  • Health oversight activities authorized by law; and
  • Special government functions such as military, national security, and presidential protective services.
Work with a medical examiner or funeral director We may share your health information with a coroner, medical examiner, or funeral director if you are deceased.
Business Associate communication Some of the services we provide are carried out by other people or companies who are known as our business associates. Examples include patient satisfaction surveyors, accountants, and lawyers. We may disclose certain portions of your health information to these business associates so they can do their jobs for us. Our business associates are also legally required to safeguard your information.

Your Authorization for Us to Use and Disclose Your Health Information

 Catalight Care Services will obtain written authorization for other uses and disclosures of your health information not covered by this Notice. You or your legally authorized representative may revoke such an authorization in writing at any time, and we will stop disclosing your health information that was permitted by the authorization. Any disclosures made prior to the revocation will not be affected by the revocation.

Language Assistance Services

 Spanish (Español ). ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (855) 843-2476.

Chinese (繁體中文). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。
請致電 (855) 843-2476。

Vietnamese (Tiếng Việt). CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (855) 843-2476.

Tagalog. PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (855) 843-2476.

Korean. 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다 (855) 843-2476 번으로 전화해 주십시오.

Armenian (Հայերեն). ՈՒՇԱԴՐՈՒԹՅՈՒՆ՝ Եթե խոսում եք հայերեն, ապա ձեզ անվճար կարող են տրամադրվել լեզվական աջակցության ծառայություններ: Զանգահարեք (855) 843-2476.

Farsi (فارسى)

توجه: اگر به زبان فارسى صحبت می‌کنید، خدمات رایگان زبان برای شما موجود تاست. با شماره (855) 843-2476 تماس بگیرید.

Russian (Русский). ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (855) 843-2476.

Japanese (日本語). 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。(855) 843-2476まで、お電話にてご連絡ください。

Arabic (العربية).

ملحوظه: اذا كنت تتحدث العربيه, فإن خدمات المساعدة اللغويه تتوافر لك بالمجان. اتصل برقم (855) 843-2476

Punjabi (ਪੁਨਜਅਬਿ)ਧਿਆਨ ਦਿਓ: ਜੇਕਰ ਤੁਸੀਂ ਪੁਨਜਅਬਿ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਤੁਹਾਡੇ ਲਈ ਭਾਸ਼ਾ ਦੀ ਸਹਾਇਤਾ ਸੰਬੰਧੀ ਸੇਵਾਵਾਂ ਮੁਫ਼ਤ ਵਿੱਚ ਉਪਲਬਧ ਹਨ। (855) 843-2476 ‘ਤੇ ਕਾਲ ਕਰੋ

Khmer (ខ្មែរ)ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយភាសាខ្មែរ សេវាជំនួយខាងភាសាដោយមិនគិតប្រាក់ឈ្នួលគឺអាចរកបានសម្រាប់បម្រើអ្នក។ (855) 843-2476។

Hmong (Hmoob). LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau (855) 843-2476.

Hindi (हिन्दी): यदि आप हिन्दी बोलते हैं, तो आपके लिए निशुल्क भाषा सहायता सेवाएँ उपलब्ध हैं। (855) 843-2476 पर कॉल करे।

Thai (ไทย): ข้อควรระวัง: หากคุณพูดภาษา ภาษาไทยคุณจะมีบริการช่วยเหลือด้านภาษาฟรีไปที่